What is 5-star hotel?
Five-star hotels are properties that offer their guests the highest levels of luxury through personalized services, a vast range of amenities, and sophisticated accommodations.
Though there is no standard rating system for hotels, properties earn 5-star distinction by providing guests experiences that meet or exceed even the highest of expectations for comfort, décor, and luxury.
List of 5-star hotels in Rwanda
Below Are Listed:
Radisson Blu Hotel & Convention Centre Kigali
Kigali Marriott Hotel
One&Only Gorilla’s Nest
Four Points by Sheraton Kigali
5-Star Service
Five-star hotel employees should be polite, attentive, and discreet, and can anticipate guests’ needs. All-in-all, consistently flawless excellence is the expectation.
- Standalone concierge staff available at least 16 hours a day
- A high staff-to-room ratio—ideally above 2.5
- Multilingual staff
- 24-hour reception, room service, valet parking, butler, doorman
- Nightly turndown
- Easy communication with hotel staff – even via text or app
- Daily housekeeping is also available upon request at any time
- Laundry, ironing, dry cleaning, and shoe polishing
- Guest elevators separate from staff elevators
- Medical Team and resources on call
- Luggage storage in which bags are out of guest view
- Fine dining restaurant(s) and a standalone lounge and/or bar
- Transfers and executive or house car
- Childcare options including vetted babysitting service
- Pre-check-in registration and preferences
- Local products and services, especially for dining
5-Star In-Room Amenities
- Luxurious Robes & Slippers
- Electric safe
- Laundry bags
- Full-length mirror with lighting
- Flat-screen TV with international programming
- Outlets for personal electronics, especially extra USB plugs
- Smart TV features access to streaming services
- Stocked mini-bar (with cocktail and wine accessories)
- Selection of daily newspapers
- Wifi
- Specialty night lighting
- At least four types of spa treatments
- Digital room key entry
5-Star Comfort
- Guest rooms must be plush and inviting—especially the bed (ideally, there is a memory foam bed with high thread count sheets)
- Pillow menu
- Blackout shades
- Bathrobes, slippers, luxury toiletries, and large fluffy towels
- Night lighting in walking areas and bathrooms
- Yoga or fitness equipment available for use in-room
- Poolside daybeds, umbrellas, lotions, ice water, attendants, and food and beverage service.